FAQ
Account & Registration
In the NextChoc app, click the register button, fill in the necessary personal information, including username, email or phone number, and set a password. Then follow the instructions to complete the registration process.
On the login page, click the "Forgot Password" link and follow the instructions to reset your password. You will receive an email containing a password reset link. Click on the link and follow the prompts to set a new password.
Yes, you can use the same NextChoc account to log in on multiple devices. Simply download the app and use your login credentials to access your account on different devices.
After logging into the NextChoc app, go to your profile page where you can edit and update your account information, including username, email, contact details, and preferences.
You can log in through Facebook, Google, or Apple.
NextChoc is a mobile app-based platform, and you need to download and register an account on a smartphone to use our services.
Each email address can be associated with only one NextChoc account. If you need to create multiple accounts, it is recommended to use different email addresses for registration.
NextChoc takes user privacy and data security very seriously. We adhere to applicable data protection regulations and do not share or disclose your personal information to third parties without authorisation.
NextChoc accounts do not require real-name verification. You can register using any name you prefer.
NextChoc does not require user account verification. You can start using your account immediately after registration. We send a verification code to the email or phone number used during registration for verification purposes.
NextChoc's business accounts are specifically designed for food enterprises such as restaurants, cafes, bakeries, etc., and some specific businesses. If you are interested in becoming a merchant, please contact our team through our website or app for more information.
Providing a phone number allows NextChoc to conduct necessary account verifications, order notifications, and relevant communications with you.
There is no specific username selection step in NextChoc's registration process. You can use your name or other personal identifiers as your account name.
You can change your username in Account->Edit profile.
NextChoc recommends using a stable and permanent email address for registration to ensure you receive order confirmations and relevant notifications.
You can delete your account in Account->Edit profile.
There is no automatic expiry limit on NextChoc accounts. You can use your account long-term, just ensure to log in regularly to maintain an active status.
If you encounter any issues or errors during the registration process, try restarting the app and retry. If the problem persists, contact our customer support team for assistance.
To protect the security of your NextChoc account, it is recommended to set a strong password and change it regularly. Additionally, do not share your account credentials or personal information with others to prevent unauthorised use of your account.
NextChoc operates in multiple countries and regions, but it's not available everywhere. Please check within the app to see if it's available in your area.
Orders & Payments
- Open the NextChoc app and log into your account.
- Browse through the list of nearby participating businesses.
- View the menu and remaining food items offered by the chosen business.
- Click to pay.
NextChoc accepts credit cards, debit cards, and digital payments methods like Apple Pay, Google Pay, and PayPal.
- In the NextChoc app, click on the menu or personal profile page.
- Select the 'Order History' option to see a list of your past purchases.
Currently, NextChoc does not support payment with gift cards or coupons. However, we offer coupons or discount codes to some users to encourage participation, allowing them to enjoy more for less and help reduce food waste. You can enter your coupon or discount code at the checkout page to receive your discount.
Once an order is placed, it is generally not possible to change the pickup time. Please select the appropriate pickup time carefully before purchasing.
NextChoc's service is based on on-demand purchases of remaining food from businesses and currently does not support pre-ordering.
NextChoc's service typically involves customer pickup from the business, and does not involve choosing a delivery address.
Yes, you can select your preferred default payment method in the settings of NextChoc to simplify future payment processes.
After completing the payment for an order, you will receive an electronic voucher containing detailed information and instructions for picking up your order.
Yes, you can usually obtain an invoice for your order through the NextChoc app or by contacting our customer support team.
NextChoc currently does not offer an order reminder feature. We suggest regularly browsing the list of businesses to stay updated on the latest orders and available food.
Currently, NextChoc does not support the purchase of gift cards. You can directly contact the businesses to inquire if they offer gift cards.
If you encounter issues with order payment, we suggest contacting NextChoc's customer support team for assistance and support.
NextChoc uses secure payment systems and encryption technology to ensure the safety and confidentiality of your order payments.
NextChoc currently does not offer a payment reminder feature. We suggest setting your own reminders to ensure timely completion of payments.
According to NextChoc's refund policy, we generally accept cancellations within 30 minutes after placing the order or two hours before the final pickup time set by the business. If you insist on a refund beyond this range, we suggest promptly contacting our customer support team for resolution and an appropriate solution.
Once the order payment is completed, it is generally not possible to modify the order contents. Please carefully confirm the order information and contents before payment.
NextChoc currently only supports using specified currencies for order payments, and specific payment methods can be selected within the app.
If you encounter failed payment issues on NextChoc, please contact the customer support team for help and assistance.
NextChoc's platform typically limits users to purchasing one copy of the same order within a specific time frame to accommodate the needs of as many users as possible. This helps in reducing food waste.
NextChoc primarily focuses on customer pickup from businesses, and does not offer delivery services. Please collect your order at the designated time and place set by the business.
Currently, NextChoc does not offer a subscription feature for business menu updates. The menus may change based on the supply of remaining food.
Merchants & Menus
In the NextChoc app, you can use the map or search function to find nearby businesses. The map will display the location and information of nearby businesses.
NextChoc collaborates with various types of businesses, including restaurants, cafes, bakeries, supermarkets, etc. You can browse the list of businesses in the app to learn about different types of participating businesses.
The types of menus offered by businesses vary, typically including main dishes, side dishes, desserts, and beverages. The specific menu items depend on the daily surplus food supply of each business.
Yes, the NextChoc app provides a feature for browsing the surprise boxes offered by businesses. You can view their daily offerings and availability on their detail page.
NextChoc’s platform is based on the principle of selling businesses' daily surplus food, so it's not possible to preview menus in advance. Menus are determined by the actual remaining food each day and may vary.
Businesses may offer specific dietary options, such as vegetarian, gluten-free, or sugar-free, based on their daily surplus food. Please review the business menus for available options.
Business menus may feature special recommendations or signature dishes, which are popular items recommended by the business. Look for special markings or descriptions on the menu.
Business menus change based on the supply of surplus food each day. Therefore, menus may vary throughout the day or across different pickup times.
Businesses may offer food options suitable for children, such as kids’ meals or smaller portions. Check the business menus to see if there are child-friendly options.
Business menus typically do not include detailed nutritional information. If you have specific nutritional needs or concerns about certain ingredients, please contact the business directly for more information.
Each dish on the business menus usually comes with a description and a list of ingredients. You can view detailed descriptions and ingredient lists for each dish on the menu page.
Businesses typically cannot accommodate special food customisations as they prepare menus based on the day's remaining food. Dishes are generally pre-prepared and cannot be customised to individual requests.
You can find contact information for businesses on their detail page in the NextChoc app, such as phone numbers or email addresses. You can directly communicate with businesses for specific food-related inquiries.
Business menus typically do not include detailed allergen information. However, common allergen information is often provided. If you have specific food allergies or sensitivities, please communicate directly with the business and inquire about food ingredients.
Businesses may offer options suitable for special diets, based on their daily surplus food. Check the business menus for available options that meet your dietary needs.
Operating and pickup times for businesses are usually provided on their detail page in the NextChoc app. You can check there for business opening hours and available pickup time slots.
NextChoc focuses on customer pickups from businesses and does not offer delivery services. You need to visit the business location to collect your order.
Prices on business menus typically do not include service charges. A service fee is applied at checkout based on the total order amount in NextChoc.
Businesses typically cannot accommodate special requests or custom orders, as they prepare menus based on the day's remaining food. Dishes are generally pre-prepared and cannot be customised to individual requests.
Businesses on NextChoc may offer beverage options, but the types and quantities available may vary by business. You can check the business menus to see if beverages are offered.
If you represent a brand or business interested in collaborating with NextChoc, you can contact our partnership team through our website or app for more information about brand collaboration and the process.
Businesses on NextChoc may offer takeaway coffee options, but the types and quantities available may vary by business. Check the business menus to see if coffee is offered.
Businesses on NextChoc may offer seafood options, but the types and quantities available may vary by business. Check the business menus to see if seafood items are available.
In the NextChoc app, you can use the search function or filters to find specific food offered by businesses. Enter the type of food or keywords in the search bar, and then browse the corresponding businesses and dishes.
Businesses on NextChoc typically offer freshly made food rather than pre-packaged lunch boxes. You will have the opportunity to purchase freshly prepared lunch items.
NextChoc's platform mainly offers freshly made surplus food from businesses, including some supermarkets that may have frozen food. You will have the opportunity to purchase freshly made items.
Businesses on NextChoc may offer vegetable and fruit options, but the types and quantities available may vary by business. Check the business menus to see if vegetables and fruits are available.
Yes, businesses on NextChoc typically offer pasta dish options. Check the business menus to see if pasta dishes are available.
Businesses on NextChoc typically offer pastry and dessert options. Check the business menus to see if pastries and desserts are available.
Businesses on NextChoc may offer organic food options, but the types and quantities available may vary by business. Check the business menus to see if organic food is available.
Businesses on NextChoc may offer fast food options, but the types and quantities available may vary by business. Check the business menus to see if fast food is available.
Businesses on NextChoc may offer international cuisine options, including various international dishes. Check the business menus to see if your preferred international cuisine is available.
Businesses on NextChoc may offer gluten-free food options, but the types and quantities available may vary by business. Check the business menus to see if gluten-free food is available.
Businesses on NextChoc may offer sugar-free food options, but the types and quantities available may vary by business. Check the business menus to see if sugar-free food is available.
Businesses on NextChoc typically offer freshly made surplus food, rather than pre-packaged food. You will have the opportunity to purchase freshly made items.
Yes, if businesses on NextChoc typically offer breakfast options. You can check the app for business menus and select suitable breakfast items.
Refunds and Cancellations
Cancel your order in the “My Orders” section of the NextChoc app.
Yes, paid orders can be cancelled within a specified time frame.
Yes, orders can be cancelled before the pickup time according to our cancellation policy.
Yes, a full refund will be issued if the order is cancelled within the eligible timeframe.
No, once an order is placed, the pickup time cannot be changed.
Yes, if eligible, you can apply for a refund through the app.
Yes, a refund is available if the business cannot fulfill the order.
Typically, no additional documents are required for refund requests.
Refunds will be processed through the original method of payment.
No, refunds are not available if you miss the pickup time.
No, orders cannot be modified once they have been placed.
Refund processing times vary, but typically occur within a few business days.
For refund assistance, please contact our customer support team through the app.
Yes, if multiple orders meet the cancellation criteria, they can be cancelled.
Yes, if the business cannot provide part of the goods, you can apply for a refund for those items.
Eligible cancellations will receive a full refund.
Yes, if the business cancels your order, you are entitled to a full refund.
You can contact the business directly using the contact information provided in the app.
No, orders cannot be cancelled once the specified pickup time has passed.
No, refunds are not available if you are unable to pick up the order.
Account Security and Privacy
NextChoc implements security measures to protect your personal information. We adhere to applicable data protection regulations and use encryption technology to ensure the security of your information.
NextChoc does not share your personal information with unauthorised third parties. We strictly follow our privacy policy and only share information with partner businesses when necessary.
Yes, you can change your account password in the NextChoc app. Log in to your account, navigate to the settings option, and select to change your password.
We recommend using a complex password that includes letters, numbers, and special characters, and avoiding easily guessable personal information. Ensure sufficient password length and change it regularly.
Yes, NextChoc may send security verification information through email or SMS to ensure your account's security. Please ensure your contact information is accurate and updated.
To protect your NextChoc account from unauthorised access, keep your login credentials (username and password) confidential and avoid logging in on public devices or using insecure networks.
Currently, NextChoc supports login through Facebook accounts.
NextChoc maintains high security standards to prevent phishing or fraudulent activities. Be aware that NextChoc will never ask for sensitive information like passwords or bank account details via email or SMS.
Yes, you can view and control the personal information you share in the personal profile or privacy settings in the NextChoc app. You can selectively provide or modify your personal information.
Yes, you can choose to deactivate or delete your account in the settings option of the NextChoc app. Be aware that deleting an account is irreversible, and associated orders and information will be cleared.
NextChoc does not store your payment information. We use secure payment processing services to handle your transactions and ensure the security and confidentiality of your payment details.
Yes, you can change your personal details and contact information in the personal profile page of the NextChoc app. Ensure to update your information regularly for accuracy.
If you suspect security issues or encounter suspicious activities on your NextChoc account, contact the NextChoc customer support team immediately with relevant details for investigation and resolution.
NextChoc may use cookies or similar technologies to provide personalised services and improve user experience. For detailed information, refer to our Cookie Policy.
Yes, you can choose to receive promotional and marketing information in the notification settings of the NextChoc app. Adjust according to your personal preferences.
NextChoc's services are not aimed at children. If we become aware that personal information of children under legal age has been provided, we will immediately delete such information.
Yes, you can submit a request to access, correct, or delete personal information by contacting the NextChoc customer support team. We will process your request in accordance with applicable laws and privacy policies.
To protect your NextChoc account from malware and cyber-attacks, we recommend installing and regularly updating security software, avoiding clicking on suspicious links, or downloading files from unknown sources.
NextChoc takes appropriate technical and organisational measures to protect the storage and security of your personal data. We comply with applicable data protection regulations and adopt security measures to prevent unauthorised access and data breaches.
If you have any complaints or concerns about NextChoc's privacy policy or data handling, contact our customer support team, and we will endeavour to resolve your issues and provide necessary support.
Discounts and Promotions
NextChoc does not publicly offer promotions or discount codes regularly. Our pricing is already adjusted based on surplus food from businesses to offer affordable prices. Occasionally, we provide select users with coupons or discount codes to encourage more participation in reducing food waste. Enter any coupon or discount code at the checkout page for savings.
Sometimes, NextChoc businesses offer specially discounted packages. You can check the business menu for any special offers.
Check our offers page in the NextChoc app or follow our social media accounts for the latest offers and promotions.
NextChoc currently does not have a membership program, but occasionally, we roll out promotions and offers for all users.
Pricing and discounts by businesses on NextChoc may vary. Check the business menu and details for any fixed discounts or special promotions.
NextChoc currently does not offer the option to purchase gift cards. You can directly purchase gift cards or coupons from businesses (if applicable) and use them within the specified time.
Sometimes, NextChoc businesses offer time-limited flash sales or limited special offers. Check the app for business menus and details for such special offers.
Get promotional information about new businesses joining the platform through the business list or notification feature in the NextChoc app.
NextChoc occasionally organises special events offering extra discounts or rewards. Stay updated with our app or social media for the latest event information.
NextChoc businesses may offer discounts or special promotions on specific dates or holidays. Check the business menu and details for such promotional activities.
NextChoc currently does not have specific plans for freebies or additional benefits. Businesses may decide to offer freebies or extra benefits based on their policies.
NextChoc currently does not have a points or loyalty program. Our pricing is adjusted to be as affordable as possible to aid in reducing food waste.
NextChoc currently does not have exclusive offers for regular or loyal customers. Our platform is open to all users, providing equal purchasing opportunities.
NextChoc businesses may offer special discounts or promotions for students or seniors, depending on their policy. Check the business menu and details for such offers.
Whether businesses offer cashback or rebate programs depends on their own policies. Check the business menu and details for such programs.
NextChoc may collaborate with partners to provide special offers. Check the NextChoc app or our official website for offers related to partners.
NextChoc businesses typically do not offer group discounts. Each order must be purchased individually.
Sometimes, NextChoc businesses offer bundle offers or family packages. Check the business menu for such options.
NextChoc businesses may offer birthday specials or gifts based on their policies. Check the business menu and details for birthday offers.
NextChoc currently does not have a referral program for discounts or rewards. Our pricing is already adjusted to be as affordable as possible to aid in reducing food waste.
NextChoc regularly updates its business list and special offers. Subscribe to our notification service in the NextChoc app for the latest information on new businesses joining and special offers.
Community and Support
You can get in touch with our customer support team via the contact options in the NextChoc app. In the app, click on "Support" or "Contact Us" and select the appropriate option to submit your query or feedback.
If you're experiencing login issues, try resetting your password. On the login page, click on "Forgot Password" and follow the instructions. If the issue persists, contact our customer support team for assistance.
- If you encounter technical issues with the NextChoc app, we suggest the following steps:
- Ensure you are using the latest version of the app.
- Try logging out and restarting the app.
- Clear the app cache or try using the app on another device.
- If the issue continues, contact our customer support team for further assistance.
If you face issues related to businesses or orders, first try contacting the business directly for more information and solutions. If unresolved, you can contact our customer support team for support and assistance.
We welcome your feedback and suggestions about NextChoc. You can submit your views in the app under "Feedback" or "Contact Us". We take your feedback seriously and strive to improve our services.
Yes, NextChoc has official accounts on various social media platforms. You can follow us on Facebook, Instagram, Twitter, etc., for the latest news, events, and interaction with other users.
Yes, NextChoc has a volunteer program to support our mission. If interested, learn more about our volunteer program on our website or app and submit your application.
If you face issues on NextChoc's community forum, contact our customer support team for necessary assistance and guidance.
Currently, the NextChoc app does not support direct communication between users. For any queries or needs, please contact our customer support team via the support channels in the app.
You can subscribe to our newsletter or check the latest news and events page in the NextChoc app for the latest information and updates about NextChoc.
If you are interested in partnering with NextChoc for promotional events, contact our collaboration team via our website or app. We will discuss the opportunities and details of the collaboration.
If you encounter abuse or inappropriate behaviour on the NextChoc platform, report it using the report function in the app. We take all reports seriously and will take appropriate actions.
Yes, NextChoc regularly conducts user surveys and feedback activities to understand user needs and improve our services. Participate in these activities through our website or app to share your opinions and suggestions.
If your question is not answered in the FAQ, contact our customer support team through the support channels in the NextChoc app. They are dedicated to answering your questions and providing assistance.
Find user guides and usage instructions on NextChoc's official website or app. These resources offer detailed information about NextChoc, usage tips, and answers to common questions.
Yes, NextChoc encourages users to give feedback and ratings. Rate and comment on your orders and businesses in the app, helping other users understand the quality and service of businesses.
If you are a restaurant, café, bakery, supermarket, or related food business interested in joining the NextChoc platform, contact us through our website or app for more information and the application process.
If you represent an organisation, community, or business interested in collaborating with NextChoc for promotional events, contact our collaboration team through our website or app to discuss opportunities.
NextChoc currently operates on an on-demand model for purchasing surplus food from businesses and does not support a regular delivery service. Purchase orders as needed.
The NextChoc platform currently does not support direct user-to-user communication. If you have any questions or issues, contact our customer service team through the support channels in the app.
Stay updated with the latest news and events from NextChoc via our official website, social media accounts, or by subscribing to our newsletter.
